10 things you should look for when selecting the right IT Tech Support provider for your business How to tell the Best from the Rest. What does your business need to insist on to ensure the highest level of service? - Someone who delivers results. Every IT Support provider must help your business leverage technology that boosts your office productivity and streamlines your business processes. At Combo our customers get real results, we help them Cut Costs and get Fantastic Sevice. Customers have saved up to $15,000 per annum AND increased their productivity by 30%. You can read this case study on IT Support here.
- Someone who gives excellent customer service. Even if you had the most experienced technicians working on your systems, it would all account to little if you could never get in touch with them or have a helpdesk available to solve your problems. At Combo our customer service is award winning. In 2006, 2007 AND 2008 Combo won The Australian Achiever Awards for Excellence in Customer Service, see our Awards Page. Everyone can say they provide greater customer service, but we let our awards speak for us.
- Someone who helps your business cut costs. In today's economy every investment must deliver significant return. Your IT support provider should be advising on, and implementing, systems that make your business work smarter, faster and more economically. At Combo we have proved that we save customers money by cutting their costs! . All our IT systems are aligned with your business strategies to ensure you invest in the right technologies for your business outcomes. Read Combo's IT Support case studies here.
- Someone who has highly qualified technicians with all the right certifications. Everybody can claim to have all the knowledge required to be your IT Tech Support Provider. How then does a non-technical business owner decide who is really qualified? The only way to know if someone is truly qualified is by looking at what industry certifications they posses. At Combo we are Microsoft Gold Certified, Cisco Select Certified and Salesforce.com Registered Consulting Partners. Our technicians and consultants are required to study and pass exams to reach this highest level of certification and ensure our level of knowledge stays up to date with the best business solutions.
- Someone who is available 24 x 7 or whenever you need them. Your business IT Support provider must be around when you need them. Small one-man providers can never provide the same level of availability as an established support provider. With our Combo's Managed Service Program and expert Helpdesk facility we are always on top of your IT needs. Moreover, we guarantee a 2 hour onsite visit every time you need it. If you require a 24 x 7 support plan we can also plan for this.
- Someone proactive and not just reactive. IT Support providers must help their clients to avoid potential disasters and not only solve them when the worst has happened. We actively encourage and invest largely in preventative measures for IT problems before they happen. Instead of waiting for your PCs and network to fail, we put appropriate methods and systems in place so you can focus on your real business.
- Someone who can guarantee a fast resolution time. Many IT Services Providers are not able to guarantee a speed of service for resolving IT issues. This is either due to a lack of expertise, small work force, lack of developed internal ticketing system. Combo on the other hand provides Service Level Agreements that guarantee fast response.
- Someone who speaks in a language you understand. Many Technicians are experienced in monitoring business IT systems, few however are able to communicate technological understandings into simple english that business owners understand. At Combo we communicate to you in a language you understand, (not techno jargon) so you are left with a clear understanding of what is going on in your business. We believe that customer clarity is always part of the solution.
- Someone who can be your IT Department. Too many businesses involve themselves with IT technicians who only fix computers when they break. They don't have the team to provide constant network monitoring, strategic IT advice and regular office IT reviews. The team at Combo take pride in being your IT department without the overheads. You get the benefits of having a service similar to an onsite IT team without paying the same overheads. Moreover, our standard IT configurations let you gain economies of scale the same way the big players do.
- 100% money back guarantee on our services, no nonsense and no hassles. Only the most confident IT Support providers provide this. Combo does. We know our service is one that brings value to your organisation.
Want more information on how to select the right IT services provider? Get free access to Combo's 35 point checklist and plenty of other IT Tech Support resources.
I know we said 10 things but there is one more we know needs to be added. Every Business should engage with an environmentally conscious provider. The carbon footprint from computers all around the world is massive. Every little bit we can do to help makes a large different. At Combo, we are the first company in Australia to pay for the carbon offsets not just for our own office, but for every PC we manage. That's right - for every PC on our ValueCare services we have already paid the carbon offsets for the next 12 months. To achieve this, we have planted over 1100 trees, and are committed to continuing to find ways to reduce our impact on this planet. 
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