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What Our Clients Say |
At Combo, we love IT and most of all, love what IT can do for you! We take time to listen to our customers and will work with you to deliver the best IT solution appropriate for your business needs.
We believe our best promotions are our customers and we strive to exceed your expectations every time. We often ask ‘Are you happy?’ and our customers invariably usually say yes!
However, don’t take our word for it Here's what our clients are saying about us.
Testimonials
The following set of anonymous testimonials were taken from independent customer satisfaction surveys done by the Australian Achievers Awards.
[2007] Score 100% Winner
"Our association with Combo is totally satisfying. They help out with any problems we may have and if they cannot do that over the phone then they will come out. They are very knowledgeable in what they do and they understand our business needs and what we want. They are very professional, friendly, well presented and very personable. Their customer service is excellent."
"David and his team at Combo are very efficient and very professional. Our computer system is well maintained by them as they are aware that any breakdown is very costly for us. They are very cost-effective and care about our business and give good advice when needed. They are a growing business and they provide first class customer service."
"I have been exceptionally pleased with Combo. The CEO meets with me regularly and they go outside the boundary of their services. They respond promptly to requests and their customer service is excellent. All the staff are well presented and friendly. Their helpline is fantastic as they walk you through whatever technical advice you need. I am fully satisfied with the service that I receive and I enjoy dealing with them."
[2006] Score 98.27% Winner
“We were looking for technical support and we found that Combo IT had a great product. They are very innovative, and give great service. The staff are very friendly, professional, obliging and very patient as sometimes we ask strange questions. We have been very impressed with them.”
“We did a major IT upgrade that Combo facilitated. We found that they were very in touch with our business and very accommodating and easily adaptable around our environment sp there was minimal down time. The staff were all very professional, friendly and extremely courteous.”
“Over the three and a half years we have dealt with them we have never felt the need to investigate any other company to provide our computer management services. They are very easy to deal with, friendly and they have a great understanding of what we need for our computers.”
[2005] Score 94.49% Highly Recommended
“They are always extremely helpful and very understanding.”
“They provide thoughtful and helpful advice. The staff are very professional, friendly and courteous. A prompt and reliable outfit – excellent value for money.”
“They go beyond the call of duty to understanding my needs. They have very proactive thinking and excellent communication with very professional, friendly and polite staff.”
Other testimonials collected since 2004
"What a great success! Congratulations on your business achiever award and the 100% customer satisfaction survey response. This is a result to be truly proud of. Let me say that your enthusiasm and that of your team has made me take a look at my business and give it a bit of the 'spit and polish' treatment."
Andrew Raymond, JAX Quickfit Tyres
"David (S) was helpful… the computer is now working perfectly…the fast service was great."
Kaye, Quest On Lygon.
"I have asked for advice in the past and the technicians are always very helpful… We are very happy… delighted to use the service"
Louise Johnson, OT Australia.
“David (S) was really helpful”
Erin, Radicular.
"Everyone has been really friendly and helpful"
Xenia, MPRE Mornington.
“We are very happy… Martin is good”
Higgi, ABC Sevenseas
“David (S) is very knowledgeable”
Sydney, Duncan McIntyre.
"David (S) was very professional and very thorough. He responded quickly and gave good feedback”
Mike Synott, The Appoinments Group.
"Both Martin and David (S) were very quick getting back to me and once the changes had been made, they made sure everything was ok, there was a good follow up"
Anna Nemes, Highway Frontage
"It’s all good! They (the technicians) are very helpful and patient"
Angela, TCS Management
"Response was very prompt and problem was fixed quickly which was fantastic”
Scott Cairns
"Martin is excellent to work with. He is very knowledgeable and helpful. I also found him to be very understanding"
Anne Ackroyd, Ray White Devonport
“Martin was excellent, he is a fantastic trainer – we will definitely have him back for more”
Laurel Dunphey, M & M Real Estate
“Martin is very approachable, he’s a great people person. He stands out from other IT people I have dealt with”
Scott Biram
“Combo has been very helpful and saved us a lot of money… I am really, really happy with the service”
Maria Cunningham
"Anytime I need anything I just pick up the phone and the response is fast and terrific, I'm an absolute fan!"
Cheryl Birmingham
"We are very happy with (Combo's) service. Our overall experience with Combo has been fabulous and the response times are great. We are particularly happy with Martin (lead technician)"
“Personal service and always happy to help – they took the time to understand our business and have kept in line with our needs for 3 years now and we’ve never considered changing IT companies.”
Toby Webb
“They (Martin and David M) were really great. They were really friendly and approachable and explained everything to us thoroughly”
Marisa Adams, Chris Peak Real Estate
"Tracy in reception is fantastic, she always follows through requests and is very helpful."
"David (S) is excellent - he is very knowledgeable."
"Martin is excellent - he is a very good trainer.”
Dawn George, Ray White Wodonga.
“Always very friendly, prompt attention, professional, good with advice for our specific needs.”
Michael Pappas
“Combo provide exceptional service continue to impress with their installation and after sales follow-up.”
David Deacon
“I have been thrilled by their attention to detail and willingness to develop a deep understanding of my business. They matched my needs with the most appropriate technology solution not only for now, but with having regard to the projected growth of my company”
Jason Downs, OzWineSales
“I have always found Combo to be immediately responsive to any problems we experience, and their advice is readily available whenever we ask for it.”
Ian Grimblatt
“Whenever I have contacted Combo with a query, whether a small or complicated issue, the immediate service and willingness from them to go ‘beyond the pail’ to ensure that our organisation is up and running as quickly as possible, has been clearly noticeable by myself and fellow employees. It is a comfort to have Combo maintaining our computer and IT issues at all times, and reassurance to have someone always ‘at call’ if any problem arises in area of the computer network.”
Devorah Goodman
“They are a very professional and helpful company and I am very happy with their service to my organisation and they have provided us with a level of “comfort” in the operation of our IT system that was lacking in the past.”
Wendy Lewis
“Particular mention of the user friendly attitude from all the staff at Combo. The overall attitude of staff at Combo has shown in a variety of ways, a willingness to accommodate the needs of the customer first, and to get the job done as quickly as possible, always with an efficient and professional approach.”
Manny Waks
“I have referred a number of clients to Combo, and have always been happy with the way they have been looked after.”
Peter Cook
“Combo has been our great help with developing artistic, library and accounting skills using the Microsoft technology. You would be surprised to see what we can do now, a fantastic improvement! We are thrilled and all who see the fruits thereof marvel!"
Ellen Quinn
“Combo have been a pleasure to do business with. They are the sort of business we were looking for, for IT support and advice. Service has been prompt, informed and proactive and would highly recommend them to others.”
Anonymous
Thanks David, I can now download it and it is working.
Just some customer feedback for yourself and smoothwall. The smoothguardian and rule packages are extremely excellent. I am highly impressed with the upgrade of the packages and once again Smoothwall has exceeded my expectations.
My dealings with Combo have been extremely professional and with a very high level of service. I look forward to further dealings with Combo when I next need some smoothwall products.
Many thanks for everything David and please pass on my thanks to Martin with initial dealings with him also.
Best Regards
Brett
Subject: Praise to Daryl
Just a quick note to pass on my thanks for a fantastic customer service line you have. I have been dealing directly with Daryl Adams whom I have found to be extremely helpful, thorough and patient, I could not speak highly enough of this gentlemen. I am now confident in using Console and find it a fantastic program to use.
Thanks once again and enjoy your day.
Lisa Eden
"Daryl's training and expertise is fantastic"
Nicki Muir, Chapman Gould and May.
"It (Console Training) was well organised and explained and very helpful…Martin was really helpful and he took his time which was good"
Bree, LJ Hooker St Albans.
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