10 Reasons you should look to Combo for IT Support
- The first and strongest reason to select Combo as your IT department is: Results. We’ve saved customers up to $15,000 per annum AND increased their productivity by 30%. You can read this case study here.
- We have a no nonsense, no hassle, 100% money back guarantee on our services.
- We are the 2006, 2007 AND 2008 Winners of The Australian Achiever Awards for Excellence in Customer Service, see our Awards Page. Do you get that sort of service from your current provider? We know our market, small to medium businesses in Melbourne who own over 10 PCs. Combo is small enough to give you personal attention and large enough to have multiple technical staff with vast knowledge and expert skill sets to resolve your IT problem faster and more effectively.
- We can save you money. We are aware of your budget constraints and realise that every dollar invested has to add to your bottom line. With our Managed Services Program, we monitor your network 24/7 to catch as many problems as possible before they occur.
- Our staff are experienced, qualified technicians and Consultants. We are Microsoft Gold Certified, Cisco Select Certified and Salesforce.com Registered Consulting Partners. Our technicians and consultants are required to study and pass exams to reach this highest level of certification.
- We actively encourage and invest largely in preventative measures for IT problems before they happen. Instead of waiting for your PCs and network to fail, we put appropriate methods and systems in place so you can focus on your real business.
- We test, trial and use the latest and same IT products in house as those we sell to our customers. This is our strongest recommendation and guarantee.
- We offer a 7 day, 24 hour service if you need it. With our Managed Service Program and expert Helpdesk facility we are always on top of your IT needs. Moreover, we guarantee a 2 hour onsite visit every time you need it.
- We speak plain English. We communicate to you in a language you understand, (not techno jargon) so you are left with a clear understanding of what is going on in your business. We believe that customer clarity is always part of the solution.
- We are your IT department without the overheads. Moreover, our standard IT configurations let you gain economies of scale the same way the big players do.
I know we said 10 reasons but there is one more we know needs to be added. We are the first company in Australia to pay for the carbon offsets not just for our own office but for every PC we manage. Thats right for every PC on our ValueCare services we have already paid the carbon offsets for the next 12 months. We have planted over 1100 trees to achieve this via Carbon Neutral and will continue to find ways to reduce our impact on this planet.
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