Combo’s Privacy Policy
Combo recognises the importance of protecting the privacy of all information provided by users of our web sites, subscribers to our newsletters, customers and any person who interacts with our company in any way. We created this policy with a fundamental respect for our users’ right to privacy and to guide our relationships with our users. This privacy statement discloses the privacy practices for all products and services owned by Combo.
INFORMATION COLLECTION AND USE
Combo collects information from our website users, subscribers and customers. In this section of our privacy policy, we will describe the type of information we collect and how we use it to provide better services to our customers.
CONTACT INFORMATION
When registering with our website, users are required to give their contact information (such as name, e-mail address, mailing address and phone number). We also may collect demographic information (such as job title and company information). We use this information to communicate with users and provide requested services.
EMAIL NEWSLETTERS
If users wish to subscribe to our e-mail newsletters, we ask for contact information (such as name, e-mail address and, occasionally, demographic information). We use this information in the same manner as we use contact information described above. Recipients of our newsletters can unsubscribe using the link at the end of the e-mail newsletter.
SURVEYS
From time to time we invite our customers to provide information via surveys. Participation in these surveys is completely voluntary and the user therefore has a choice whether to disclose requested contact information (such as name and mailing address) and demographic information (such as post code or job title). In addition to other uses set forth in this policy, contact information collected in connection with surveys is used to notify the participants, and to monitor or improve satisfaction with our services.
COMMUNICATIONS WITH COMBO
We have features where users can submit information to us (such as our feedback forms and email links). These submissions may be made available to a Combo Partner or Supplier organisation in order to resolve a problem, submit a change request or as specific feedback. Requests for service, support or information may be forwarded as needed to best respond to a specific request. We may retain e-mails and other information sent to us for our internal administrative purposes, and to help us to serve customers better.
COMMUNICATIONS FROM US: SERVICE UPDATES, SPECIAL OFFERS
In order to best serve our customers, we may send updates that contain important information about our sites, services and products. We may also communicate with a user to provide requested services and for account-related issues via e-mail, phone or regular mail.
We offer our users the option to receive information about our company, related products, services and special deals. Users can choose not to receive these communications, at any time. They may also opt out of one or more specific mediums whilst still receiving messages through other communication channels.
INFORMATION SHARING
Information provided to us may be shared with our suppliers in order to provide better services, fast and accurate delivery of goods and the best quality of the products.
Other than as set forth above, we do not share personally identifiable information with other companies, apart from those acting as our agents in providing our product(s)/service(s), and which agree to use it only for that purpose and to keep the information secure and confidential. Also, our parent, subsidiary and affiliate companies, entities into which our company may be merged, or entities to which any of our assets, products, sites or operations may be transferred, will be able to use personal information. We will also disclose information we maintain when required to do so by law, for example, in response to a court order or a subpoena or other legal obligation, in response to a law enforcement agency's request, or in special cases when we have reason to believe that disclosing this information is necessary to identify, contact or bring legal action against someone who may be causing injury to or interference with (either intentionally or unintentionally) our rights or property. Users should also be aware that Australian legal authorities, such as the court, might have the authority under certain circumstances to permit personal information to be shared or transferred to third parties without permission.
We may share aggregate information, which is not personally identifiable, with others. This information may include usage and demographic data, but it will not include personal information.
CORRECTION/UPDATING PERSONAL INFORMATION
If a user's personally identifiable information changes (such as the post code), or if a user no longer desires our product(s)/service(s), we provide a way to correct or update that user's personal data. The user should contact Customer Support.
SECURITY
We use reasonable precautions to protect our users' personal information and to store it securely. Sensitive information that is transmitted to us online is encrypted and is transmitted to us securely. In addition, access to all of our users' information, not just the sensitive information mentioned above, is restricted. Only employees who need the information to perform a specific job (for example, a billing clerk or a customer service representative) are granted access to personally identifiable information. Finally, the servers on which we store personally identifiable information are kept in a secure environment.
LINKS
Our web sites contain links to other sites. Combo is not responsible for the privacy practices or content of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each web site to which we may link that may collect personally identifiable information.
NOTIFICATION and CHANGES
If we change our privacy policy, we will post those changes on this page so our users are aware of what information we collect, how we use it and under which circumstances, if any, we disclose it. Users should check this policy frequently to keep abreast of any changes.
For questions about this privacy statement, the practices of this site or any dealings with Combo, please contact us at: privacy@combo.com.au | 
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