Combo ValueCare®
Award Winning IT Support
We will Ensure you have the Systems for Growth and give you Fantastic Service
StellarCare
This is the “must have” plan for businesses who are highly dependent on IT systems and want to fix IT costs to a regular, budgeted monthly amount with no nasty surprises when the invoice is received..
This is our guaranteed, all you need, total peace of mind offering. If your computer breaks, we will come and fix them, parts and all. No hidden charges, just the same agreed amount per month for fantastic IT support.
This service moves the risk of your IT systems from you to us. It shifts the paradigm from “fee for service” to fixed fees for guaranteed results. In this scenario, we have an incentive to ensure that you have as few problems as possible and that we respond quickly and efficiently to any problems that do occur. The faster we work the better it is for both of us.
The only services you pay extra for are special projects such as relocations or implementation of new systems. SmartCare
SmartCare is ideal for businesses who want Combo as their IT department. Complete and pro-active support management of your IT is done to Combo’s exacting standards, with all of Combo’s resources at your fingertips.
It includes all of our monitoring and maintenance services but the on-site time available to you is limited to our best estimate of what you are likely to need, given your computers, servers, equipment and the size of your business.
Although this estimate should cover you in most circumstances, charges do apply if you require additional support or services. RemoteCare
For businesses that have some local computer tech support skills but want the management component outsourced to IT support professionals. This gives small businesses all the advantages of our professional tech services without any of the expense of on-site maintenance.
This can also be an entry level option for those on a tight budget to gain the advantages of monitoring plus remote problem solving, critical patch management and maintenance.
You have unlimited access to our help-desk by phone or email. Additionally, you have the Combo team on stand-by for when it is really needed. Charges for on-site visits apply.
To implement this comprehensive technology management platform in a small to medium size business is very expensive and time consuming. We have already bought the tools and done the implementation work for you. It is ready to go now. Take advantage of this technology for your organisation now!
Call us on 1300 726 626 or email sales@combo.com.au to find out more.
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