Combo claim win in 2018 CRN Impact Awards

May 2018 – Combo have taken home a win in the mid-range Modernising Infrastructure category at the 2018 CRN Impact Awards in Manly, NSW.

The 2018 CRN Impact awards recognised Australian IT providers and innovators for leading technology projects to deliver substantial benefits to Australian customers. Judged by the CRN editorial team and a group of respected industry judges, 12 winners were selected from a substantial number of entrants.

The award for Combo recognised the work done by their team for not-for-profit organisation Workways Australia. The project involved migrating Workways Australia from a distributed server model with aging infrastructure, to a hybrid cloud model in partnership with Telstra. This culminated in a significant improvement in performance across 44 sites in Australia.

Bryan McCormick, chief executive of Workways, said the benefits of the tech upgrade went beyond the IT team.

“Workways operates under a star rating system where employment service providers in Australia have their service delivery assessed by the federal government each quarter. Since engaging Combo to integrate our IT systems we have achieved an increase in our star rating each and every quarter.

“When we commenced this process our star rating was equal to the national average. Of the more than 100 providers Workways is now ranked in the top three nationally, an incredible improvement. The flow-on effect of this improved performance has been a lift in revenue, profitability and new business,” McCormick said.

In recognition of the award, Combo would like to thank the team at Telstra, championed by Workways Australia’s Account Executive, Brad Roberts, for their collaborative efforts in achieving these results; HP Inc., for their assistance with rolling out a fleet of end-user devices across Workways Australia’s sites, integrating with their upgraded operating environment; CRN Australia, for recognising the impact this project had on Workways Australia; and finally, the entire team at Combo, whose efforts have helped Workways double its revenue and achieve a 30 percent increase in the number of job seekers who have been placed in employment. The team at Combo continue to set the standard high for delivering projects and solutions which have positive and lasting impacts on the organisations they partner with.

For more information on the project and how it was delivered, please see the link below:

2018 CRN Impact Awards – Combo and Workways

For more details on the awards night:

2018 CRN Impact Awards Night

Combo – National Winner in Australian Achiever Customer Service Awards

 

Combo in Brunswick East ‐ Victoria, has surpassed all others and won the 2018 Australian Achiever Award for Australia’s Computer Systems, Software & Internet Services category, having previously won the Victorian title in the category in 2006, 2007 and 2008.

Now in their twenty‐first year, the Australian Achiever Awards are an independent, unbiased award system based on assessment ratings from companies’ own clients – and are therefore an indication of a well‐run, healthy business, worthy of patronage.

The award focuses on seven criteria, namely: Time Related Service, Addressing Client Needs, Care and Attention, Value, Attitude, Communication and Overall Perception. The criteria are rated individually in percentage terms and the final score is an amalgam of these. Anything above 80% overall is regarded as exceptional and reflects outstanding customer service.

Combo achieved a 99.58% overall score for Customer Service and Relations, topping all other Australia Computer Systems, Software & Internet Services businesses. The 2018 Australian Achiever Award proves Combo delivers on the promise of customer satisfaction.

Established by David and Rachel Markus in 2002, Combo has continued to grow over the years and now operates with a team of thirty‐five. Their team of IT professionals help businesses make sense of IT technologies, remove any IT concerns, and implement solutions that work to streamline processes and foster business growth.

David says “Our staff have hearts of gold and really care about our clients. They are experienced in a great diversity of technologies and get excited about making new technologies work to drive and enable business productivity”.

Some comments received from Combo customers were:

Combo is the best IT company we have dealt with and sometimes I think they honestly keep us running. Their team work well together and their communication with us is outstanding. If anything goes astray or takes longer than usual, they let us know. They are extremely patient and willing to explain things as many times as needed until I fully understand and am on the same page. They are fantastic.

To me, Combo is a life saver. I don’t know what I would do without them. Technology is their absolute bread and butter, and something they are extremely knowledgeable about. I trust their advice completely. They communicate things in a manner that I can easily understand and always follow up with me. 

They are remarkable at translating all the technical requests into plain English for me so I can understand exactly what the issue is, and what they are doing to solve the problem. They solve our issues very quickly. I am extremely happy with their service.

Combo takes 49th spot in CRN Fast50 – 2016







crn-fast-50-2016

December 2nd, 2016 Sydney, NSW, Australia – Combo placed 49th in the 2016 CRN Fast50 Awards for their growth in the Australian IT industry across 2016.

“As the founder of Combo I was delighted to be part of the CRN Fast50 again. With the average growth across 50 applicants sitting at a staggering 75.9% it’s an honour to be included. It is a great reflection on the hard work and dedication to service provided by the team at Combo” remarked David Markus, Founder of Combo.

The CRN Fast50 started in 2009, and since then has been recognising the Australian technology industry’s fastest-growing companies based on year-on-year revenue growth. CRN editor Steven Kiernan stated of this years list “I am delighted to acknowledge the contribution they made to Australia’s economy and our vibrant IT industry. It takes an exceptional IT provider to achieve such fast growth in such a highly competitive industry. Appearing in the CRN Fast50 is a sure sign of innovation and differentiation.”

This marks the 3rd time Combo have placed in the CRN Fast50. Combo is an IT Managed Services company whose cause is to partner with businesses to make sense of their IT environment, and remove technology as a barrier for growth.

Combo would like to thank all of our partners, suppliers and our dedicated staff who work tirelessly to ensure our customers receive the best possible service. Finally, we’d like to thank our amazing customers for their ongoing support who this wouldn’t be possible without. 2016 has been a massive year for us, and an exciting 2017 is shaping up to be even bigger.

 

crn-fast-50-dm

What will Microsoft Windows 10 mean for you?

Do you love an upgrade or do you wish the world would stop spinning and technology would stand still for a while?

I get it, you are either waiting on the innovation to solve a problem or you fear the problems caused by the seemingly pointless innovation or you sit somewhere between two extremes. We all see it differently.

It would be great if all our technology components just worked together like they ought to so we could stay connected to our data. Just as soon as we reduce the diversity of peoples requirements of software and systems we can improve the simplicity of our technical worlds. Here we are talking about the sort of collective mind seen in the Borg of Start Trek fiction. In the mean time we have software and hardware created by very large teams of individuals distributed globally.

According to Microsoft there are now 1.5 billion people using Windows in 190 countries. Some of them read from right to left and others from left to right. Some even read vertically. So even screen design is going to change for user interface requirements before we even consider other aspects of software design.

With Windows 10 Microsoft has worked really hard on giving us more ways to interact with our computers with support for more devices, from speech recognition with Cortana to digital pens and now holograms. There are heaps of new and improved tools for getting more stuff done faster. With their new browser Microsoft Edge our frustrations with Windows Explorer can become a thing of the past.

Windows 10 introduces new features that we will love, such as using one large monitor to place and arrange multiple windows as we see fit, so we can move away from the multiple small screens we are stuck with today and just have one large screen with information displayed our way.

Curved screens are getting better, before too long we will have one screen curving across our desk from left to right, with our various windows strategically placed so it is easier to read an email, find the relevant appointment time in a diary and create a meeting while looking for a suitable venue’s details in a Windows Edge browser. Of course we will be able to do all this without losing sight of the Skype for Business video call we are in to discuss the pending meeting. The additional benefit of Microsoft making its applications touch friendly will help too.

Imagine your big curved screen is a touch screen so you can free up the mouse and work more intuitively, no wires or battery mouse to bug you. So its not all on the shop floor yet, but it is coming.

Microsoft is working on the tight integration of Office 2016 with the new platform and the power of offered by OneDrive storing data we are working on in the cloud for access from multiple devices.

Beefed up security is a given too as it is a bigger issue each year. Microsoft assures us Windows 10 is their most secure product yet with the inclusion of biometric authentication by face, finger or iris. There’s also inclusion of free Windows Defender for anti mal-ware.

Windows 10 is due for release on July 29 on new PCs and mobile devices, so there is not long to wait. If you are still sceptical about upgrading, this last point may tempt you to reconsider. Any computer running Windows that is less than six years old is eligible for a free upgrade.

The upgrade is not available for download yet, but you ought to start planning your upgrade project to get your entire business working on this single platform as soon as practical. This will drive cost savings in two ways. Reduced maintenance costs due to single platform and reduced cost of supporting early adopters who move to unsupported configurations.

Free upgrades of operating system do not mean that an upgrade in a business with a complex software and connections can leap to the new platform. Seek advice and make your transition to Windows 10 a smooth one that creates value in your business.

It is also an opportunity to consider relocating those old systems to new cloud solutions that make the transition easier.

If Windows 10 delivers, it will lead to better mobility, security, speed of deployment and productivity in many aspects of your business. If that makes sense please seek our help sooner rather than later to ensure you are an industry leader without being a pioneer. We have done the hard work for you.

Does that make sense?